Sunday, December 8, 2013

Treating The Staff

I just got done purchasing and sending out my Christmas order from Golden State Fruit, a California company that specializes in baskets of fruit and nuts.  I love these guys (they are not paying me to say this) because their stuff is so tasty and fresh. Last order was during cherry season and I got fresh cherries and nuts sent...the reaction was phenomenal! This Christmas its going to be dried fruit and nuts, yummy.

Golden State Fruit
It is important that this gift be "healthy" because I have noticed over time that the places I send them tend to be inundated with sugary snacks and I want to make sure that my treats are noticed for the right reasons. So where do they go? Doctor's Offices.

I want you to know that the most important person in the Doctor's office is not the Doctor. I know the place is called the Doctor's Office and therfore it seems like it must belong to the Doctor but all the Doctor does is pop their head in the room when they are told your ready.

The front desk or back room staff are the ones who sets your appointment, and if you make them mad good luck getting in when wanted, good luck getting your fax done quickly, good luck getting your scans back when you need them. I'm not saying the staff is negligent in doing their duties, but there are certainly favorites in the office and I aim to be one of the favorites.

Then there are the Physician Assistants and Nurses, please keep this group happy. When you need a change to your prescription its them who will be taking care of it. When someone has to fight with the insurance company to get approval for your $14,000 scan its not the doctor who is going to be waiting on hold! When your records are being updated in EPIC (one of the things mandated by the health care reform law) and everything is updating wrong, its not the Doctor whose going to make sure your vital information is accurate.

The fact is I only see the staff at the office every once in a while, but when I need them....it is an EMERGENCY!!! So I lay some seeds of healthy good will, what could it hurt.

We could probably all benefit from doing this...sowing some seeds of good will. In our homes with our family, in our community with our neighbors, and in our missions to the world. That's a lot of fruit and nut trays right! Perhaps you can find another way to reach out and some some seeds of good will this Christmas Season, good luck and Merry Christmas.

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