I have come to the conclusion recently that Express Scripts is the worst run company EVER! In their most recent act of mediocrity they have messed up my injectible drug order, insisting I use their mail order system 60 days before I was required by their own company policy to do so (then not informing me of this change in requirement until it was to late to use their mail order system).
I have since then spent 5 hours (seriously! not even joking!) on the phone trying to fix errors they made in delivery, quantity, and cost of said drug. Each time I call Express Scripts I am given the honor of speaking to someone who has no ability to help me, puts me on hold in three minute increments, and then acts suprised when I get upset.
Lessons learned...speaking in fake Chinese accent bypasses the Express Script check in process and forwards you directly to a customer service representative, saying no its not okay to put me on hold does not mean that they won't put you on hold, and Express Scripts does not respond well to being billed by their customers for time spent helping them fix their mistakes.
I have since then spent 5 hours (seriously! not even joking!) on the phone trying to fix errors they made in delivery, quantity, and cost of said drug. Each time I call Express Scripts I am given the honor of speaking to someone who has no ability to help me, puts me on hold in three minute increments, and then acts suprised when I get upset.
Lessons learned...speaking in fake Chinese accent bypasses the Express Script check in process and forwards you directly to a customer service representative, saying no its not okay to put me on hold does not mean that they won't put you on hold, and Express Scripts does not respond well to being billed by their customers for time spent helping them fix their mistakes.
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